Artemis Return Policy:

We at Artemis Cosmetics are dedicated to your satisfaction.   We offer a
15 day limited money back guarantee, excluding shipping costs.  We only
accept returns of unopened product. This means the seal must not be
tampered with, broken, or removed.  If a product comes back with a
broken seal, we must return it to you.  All returns must be received within
the first 15 days of the receipt of your order, in order to qualify for this
guarantee.

To insure the safety of our customers, and due to obvious hygiene issues,
we cannot accept returns of opened and/or used products at this time. 
We encourage all of our customers to buys samples before purchasing
full-size.

What qualifies as returnable?

Full sized items that have seals intact.

Any product sent to you by mistake.

What is not returnable?

Brushes

Samples

Used products

Full-sized cosmetics or skincare with broken or tampered seals.  
Full-sized sealed cosmetics and skincare that are worn or scuffed up.  
Any qualifying product that is past our 15 day return policy.

Return Authorization

All Returns must be authorized by Artemis. Please contact us via email at
sales@artemiscosmetics.com to get your Return Authorization Number. 
This number must be on the outside of your box.  Boxes received without
return authorization numbers will be refused and returned to sender.  

A restock fee of 25% will be charged for product returns totaling over $25.

Return your items to:

Artemis Cosmetics

Return Authorization Number (provided to you by Artemis)
7321 Driftwood Lane

Mays Landing , NJ 08330

USA

We recommend that all returns be shipped to Artemis via an insured
carrier, i.e. UPS, FedEx, and USPS with insurance.   Artemis is not responsible
for any lost or damaged packages that are not insured.  In the event an
insured return package is damaged, the customer is responsible for
resolving the insurance payment with the carrier the packaged was
shipped.  The method in which you choose to send your return is up to you.

Damaged or wrong items received

In the event you receive your order damaged, please contact us within 7
DAYS of your order receipt. Please save all packaging materials as they are
usually required for claim fulfillment. Replacements will be shipped out for
the damaged products, and a claim will be made with the carrier.  

If you receive a product you did not order, please contact Artemis within 5
DAYS of your order receipt.  You will be asked to ship the product back. 
Once we receive the item back, the correct product will be shipped out.  

Shipping costs

We DO refund return shipping charges when a return is due to an error
made by Artemis.

We do not refund shipping charges or return shipping charges on customer
returns made by choice.   (Such as, an item you decided you didn’t like)

Thank you for reading this policy.  If you have any questions or concerns,
please contact us at sales@artemiscosmetics.com